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email: info@heathclose.com | tel: 01395 444337

Terms and conditions

1. CONTRACT

The Luxury House Company, (LHC) the owner of The Luxury House Company, will arrange short term lets of Properties as agents of the Owners of the Properties. The Contract is between the Owners of the Property and the Guest. Any issues arising under the Contract should be addressed to LHC. LHC act on behalf of the Owners. The Contract will be entered into when LHC issue the confirmation form after payment of the deposit of the rent due and will be subject to all the Booking Conditions. The Guest should check the confirmation form carefully.

2. PAYMENT

2.1 Deposit. A deposit of 30% of the total rent is payable to reserve specified dates to stay at the Property.
2.2 Balance. The 70% of the total rent becomes payable 4 months before the start of the let. Should a booking be made within 4 months of the start of the let, the full deposit and balance must be paid together. Failure to pay the balance on or by the due date shall be construed as a cancellation by the Guest.
2.3 Damage Deposit. A refundable damage deposit of 10% of the total rent with a minimum of £1,000 is also payable at the same time as the balance. The Guest hereby agrees to give LHC authorisation to make the appropriate charge from an acceptable credit card (see clause 2.4, below) in the event that the Guest or anyone in their group staying at the Property causes either excessive damage or incurs a need for extra cleaning or leaves the Property without settling invoices for additional services or supplies received during their stay. The Guest will be notified in writing of the details of any extra costs incurred within 10 working days after the end of the let. LHC reserves the right to make a charge to the Guest’s credit card for up to 30 days from the end of the let. If the Property is left in a satisfactory condition and all invoices have been paid, no charge will be made.
2.4 Payment Method. All payments must be made to LHC. Payment can be made by electronic transfer, cheque, debit card, Visa or Mastercard credit cards. Amex and Diners Club cards are not accepted. For bookings made less than 1 month before the start, payment must be made by a electronic transfer or card as cheques will not be accepted.

3. CANCELLATION

Any cancellation made by the Guest for whatever reason shall be in writing addressed to LHC at the address at the top of the booking form. On receipt of the notice of cancellation, LHC will seek to re-let the Property for the period of the booking. If LHC succeeds in re-letting the Property for the whole of the period booked it shall refund an amount equal to the money paid less (1) the £20.00 plus VAT per week or part thereof booked. If LHC is unable to re-let the Property at all then all monies paid by the Guest shall be forfeited to LHC. LHC strongly recommends Guests to take out cancellation insurance.

4. CHANGE OF DATES

LHC may consider a request from a Guest to change the dates of the booking after confirmation has been issued. Agreement will be given subject to all of the following conditions being met if
(1) the Property Owner agreed to the change
(2) the request is being received more than 12 weeks away from the commencement
of the booking and
(3) the Guest pays an administration fee of £20.00 plus

5. VAT

VAT is included in the rental fee if applicable.

6. PERIOD OF HIRE

Rentals commence, unless otherwise notified, at 4.00pm on the day of arrival and terminate at 10.00am on the day of departure.

7. USE OF THE PROPERTY

The number of persons occupying a property must not exceed the maximum number stipulated in the brochure. The Property will be used for personal, domestic purposes only and cannot be sub-let to third parties. The property shall not be used for any commercial purposes without the prior consent of LHC, LHC reserves the right to refuse entry to the entire party if this condition is not observed.

8. COMPLAINTS

Should there be any cause for complaint during the occupation of the Property it must be notified promptly to LHC and in the case of serious problems confirmed in writing.

9. CARE OF THE PROPERTY

The Guest(s) shall take all reasonable and proper care of the Property and its furniture, pictures, fittings and effects in or on the Property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the let as at the beginning. In accordance with Clause 2.3, LHC reserves the right to charge the Guest for any additional costs it or the Owner has incurred.

10. PETS

Dogs are permitted as stated in text for each property. They must be under proper control at all times. No pets other than dogs are permitted.

11. LIABILITY

LHC (for itself, its employees and agents) and the Owner shall not, except if caused by our negligence or breach of these Booking Conditions, be under any liability to the Guests or third parties for any accident, damage, loss, injury, expense or inconvenience, which may be suffered, incurred arise out of or in any way connected with the let. No term of the Contract is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not party to the Contract. If the Property which the Guest has booked becomes unavailable or unusable for an unforeseen reason prior to the date of booking, then LHC will
(1) use their best endeavour to find an alternative property or failing which
(2) reimburse the Guest any monies paid

12. WARRANTIES

LHC does not warrant and is not responsible for the accuracy of any verbal information given or statements made by its employees or agents.

13. RIGHT OF ENTRY

LHC shall be allowed the right of entry to the Property at all reasonable times for the purposes of inspection or to carry out any necessary repairs or maintenance.

14. CANCELLATION INSURANCE

Cancellation insurance is not compulsory but LHC does strongly recommend such insurance cover to protect the cancellation penalty.

15. TERMINATION

LHC and, or the Owner or his/her managers reserve the right to terminate this agreement and request the immediate departure all persons from the property in the event of a serious breach of the terms of this agreement. The breach may include but is not limited to the following events;

a) serious damage to the Property which may exceed the damage deposit
b) a criminal or illegal act

c) unreasonable or abusive behaviour or

d) excessive noise which could adversely affect the rights of LHC or the Owner being able to continue to operate the Property for short lettings or involve authorities or police in any form of complaint investigation.

email: info@heathclose.com | tel: 01395 444337

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